Privacy Policy

Last updated: 01 June 2025

1. Introduction

Dynamic Virtual Assist ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://dynamicvirtualassist.com/ and use our services. This policy is drafted in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.

2. Our Commitment to the POPI Act

We are committed to processing personal information lawfully, fairly, and in a transparent manner. We will only collect personal information for specified, explicit, and legitimate purposes and will not further process it in a manner that is incompatible with those purposes. We take reasonable steps to ensure that the personal information we collect is adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed.

3. Information We Collect

We may collect personal information in the following ways:

• Information You Provide to Us: This includes information you provide when you register for an account, request a consultation, or contact us for support, such as your name, email address, phone number, and law firm details.
• Information Processed by our AI Services: When you use our AI Legal Research Assistant or AI Contract Drafting tools, you may upload documents or submit queries that contain personal information. This information is processed solely to provide you with the requested service. We treat this information with the highest level of confidentiality.
• Information from the AI Chatbot: Our website features an AI-powered chatbot to assist with user queries. When you interact with the chatbot, we may collect the content of your conversations, your name, and contact details if provided. This is used to respond to your queries and improve our services. We advise you not to share highly sensitive or confidential case information through the chatbot.
• Automatically Collected Information: We may automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, and usage data.

4. How We Use Your Information

We use the information we collect for the following purposes, which constitute our legitimate interest:

• To provide, operate, and maintain our Services.
• To process your transactions and manage your account.
• To respond to your comments, questions, and provide customer support.
• To improve our website, services, and AI models. Data used for model training is anonymized and/or aggregated to protect confidentiality.
• To send you technical notices, updates, security alerts, and administrative messages.
• To comply with legal and regulatory obligations under South African law.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include encryption of data in transit and at rest, strict access controls, and regular security assessments. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

6. Data Retention

We will only retain your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

7. Your Rights Under POPIA

As a data subject in South Africa, you have the following rights:

• The right to be notified that your personal information is being collected.
• The right to access the personal information we hold about you.
• The right to request correction of inaccurate, irrelevant, or outdated information.
• The right to request destruction or deletion of your personal information.
• The right to object to the processing of your personal information.
• The right to lodge a complaint with the Information Regulator of South Africa.

To exercise these rights, please contact our Information Officer at the details below.

8. Contact Us & Information Officer

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our designated Information Officer:

Email: Contact

Website: https://dynamicvirtualassist.com/